A Decision Support Tool to Define Scope in IT Service Management Process Assessment and Improvement

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A Decision Support Tool to Define Scope in IT Service Management Process Assessment and Improvement

Bibliographic Details
Main Authors:	Shrestha, A., Cater-Steel, A., Toleman, M., Tan, Wui-Gee
Format:	Conference Paper
Published:	DESRIST 2013
Online Access:	http://desrist2013.fi/ http://hdl.handle.net/20.500.11937/58426

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