APA (7th ed.) Citation

Shrestha, A., Cater-Steel, A., Toleman, M., & Tan, W. (2013). A Decision Support Tool to Define Scope in IT Service Management Process Assessment and Improvement. DESRIST.

Chicago Style (17th ed.) Citation

Shrestha, A., A. Cater-Steel, M. Toleman, and Wui-Gee Tan. A Decision Support Tool to Define Scope in IT Service Management Process Assessment and Improvement. DESRIST, 2013.

MLA (9th ed.) Citation

Shrestha, A., et al. A Decision Support Tool to Define Scope in IT Service Management Process Assessment and Improvement. DESRIST, 2013.