Best and worst practices in management performance audits: Constructing and testing an algorithmic model
The study here helps to fill the gap between the current practices of management performance audits for firms and government agencies. The study advances recent theories of program evaluation and marketing management auditing. While the application in this chapter refers to government agencies manag...
| Main Authors: | , , , |
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| Format: | Book Chapter |
| Published: |
2016
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| Online Access: | http://hdl.handle.net/20.500.11937/54941 |
| _version_ | 1848759503539929088 |
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| author | Woodside, Arch Xia, X. Crotts, J. Clement, J. |
| author_facet | Woodside, Arch Xia, X. Crotts, J. Clement, J. |
| author_sort | Woodside, Arch |
| building | Curtin Institutional Repository |
| collection | Online Access |
| description | The study here helps to fill the gap between the current practices of management performance audits for firms and government agencies. The study advances recent theories of program evaluation and marketing management auditing. While the application in this chapter refers to government agencies managing destination marketing programs (tourism agencies), the algorithmic model construction is applicable for all management audits. The study applies the perspectives from two streams of theory to describe five relevant activities for managing destination marketing programs: scanning, planning, implementation, assessing, and administering. The analysis proposes impact assessments to improve management performances of DMOs via checklists for assessing the quality of information in tourism-management performance audits. Checklists can serve as a management tool by management performance auditors and by DMO executives to enhance the quality in executing destination marketing programs. A meta-evaluation of 10 tourism management audit reports identifies good and bad practices. The findings indicate that substantial improvements are possible in the practice of DMO's management performance auditing, and the proposed checklist may ensure both high quality performance audit reports and improved performances in DMO practices. |
| first_indexed | 2025-11-14T10:00:55Z |
| format | Book Chapter |
| id | curtin-20.500.11937-54941 |
| institution | Curtin University Malaysia |
| institution_category | Local University |
| last_indexed | 2025-11-14T10:00:55Z |
| publishDate | 2016 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | curtin-20.500.11937-549412019-09-10T06:25:54Z Best and worst practices in management performance audits: Constructing and testing an algorithmic model Woodside, Arch Xia, X. Crotts, J. Clement, J. The study here helps to fill the gap between the current practices of management performance audits for firms and government agencies. The study advances recent theories of program evaluation and marketing management auditing. While the application in this chapter refers to government agencies managing destination marketing programs (tourism agencies), the algorithmic model construction is applicable for all management audits. The study applies the perspectives from two streams of theory to describe five relevant activities for managing destination marketing programs: scanning, planning, implementation, assessing, and administering. The analysis proposes impact assessments to improve management performances of DMOs via checklists for assessing the quality of information in tourism-management performance audits. Checklists can serve as a management tool by management performance auditors and by DMO executives to enhance the quality in executing destination marketing programs. A meta-evaluation of 10 tourism management audit reports identifies good and bad practices. The findings indicate that substantial improvements are possible in the practice of DMO's management performance auditing, and the proposed checklist may ensure both high quality performance audit reports and improved performances in DMO practices. 2016 Book Chapter http://hdl.handle.net/20.500.11937/54941 10.1108/S1069-096420160000024003 restricted |
| spellingShingle | Woodside, Arch Xia, X. Crotts, J. Clement, J. Best and worst practices in management performance audits: Constructing and testing an algorithmic model |
| title | Best and worst practices in management performance audits: Constructing and testing an algorithmic model |
| title_full | Best and worst practices in management performance audits: Constructing and testing an algorithmic model |
| title_fullStr | Best and worst practices in management performance audits: Constructing and testing an algorithmic model |
| title_full_unstemmed | Best and worst practices in management performance audits: Constructing and testing an algorithmic model |
| title_short | Best and worst practices in management performance audits: Constructing and testing an algorithmic model |
| title_sort | best and worst practices in management performance audits: constructing and testing an algorithmic model |
| url | http://hdl.handle.net/20.500.11937/54941 |