APA (7th ed.) Citation

Kim, J., & Chen, J. (2010). The Effects of Situational and Personal Characteristics on Consumer Complaint Behavior in Restaurant Services. Routledge.

Chicago Style (17th ed.) Citation

Kim, Jong, and J. Chen. The Effects of Situational and Personal Characteristics on Consumer Complaint Behavior in Restaurant Services. Routledge, 2010.

MLA (9th ed.) Citation

Kim, Jong, and J. Chen. The Effects of Situational and Personal Characteristics on Consumer Complaint Behavior in Restaurant Services. Routledge, 2010.

Warning: These citations may not always be 100% accurate.