AbsolutelyBest ham to Pocatello, Idaho, USA: Arrival delay in customer’s order

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AbsolutelyBest ham to Pocatello, Idaho, USA: Arrival delay in customer’s order

A customer goes online at a firm’s (AbsolutelyBest) website and orders a 9-lb ham to be delivered to their daughter’s home in Pocatello, Idaho, on 29 December. The customer pays extra for two-day delivery service. The ham fails to arrive on the 29 December due date. The customer asks for a credit on...

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Bibliographic Details
Main Author:	Woodside, Arch
Format:	Journal Article
Published:	Taylor & Francis 2016
Online Access:	http://hdl.handle.net/20.500.11937/51092

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