AbsolutelyBest ham to Pocatello, Idaho, USA: Arrival delay in customer’s order
A customer goes online at a firm’s (AbsolutelyBest) website and orders a 9-lb ham to be delivered to their daughter’s home in Pocatello, Idaho, on 29 December. The customer pays extra for two-day delivery service. The ham fails to arrive on the 29 December due date. The customer asks for a credit on...
| Main Author: | |
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| Format: | Journal Article |
| Published: |
Taylor & Francis
2016
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| Online Access: | http://hdl.handle.net/20.500.11937/51092 |
| _version_ | 1848758612455849984 |
|---|---|
| author | Woodside, Arch |
| author_facet | Woodside, Arch |
| author_sort | Woodside, Arch |
| building | Curtin Institutional Repository |
| collection | Online Access |
| description | A customer goes online at a firm’s (AbsolutelyBest) website and orders a 9-lb ham to be delivered to their daughter’s home in Pocatello, Idaho, on 29 December. The customer pays extra for two-day delivery service. The ham fails to arrive on the 29 December due date. The customer asks for a credit on service not received. Bad weather hit most of the US on 28 December. What should the firm do? |
| first_indexed | 2025-11-14T09:46:45Z |
| format | Journal Article |
| id | curtin-20.500.11937-51092 |
| institution | Curtin University Malaysia |
| institution_category | Local University |
| last_indexed | 2025-11-14T09:46:45Z |
| publishDate | 2016 |
| publisher | Taylor & Francis |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | curtin-20.500.11937-510922017-09-13T16:08:46Z AbsolutelyBest ham to Pocatello, Idaho, USA: Arrival delay in customer’s order Woodside, Arch A customer goes online at a firm’s (AbsolutelyBest) website and orders a 9-lb ham to be delivered to their daughter’s home in Pocatello, Idaho, on 29 December. The customer pays extra for two-day delivery service. The ham fails to arrive on the 29 December due date. The customer asks for a credit on service not received. Bad weather hit most of the US on 28 December. What should the firm do? 2016 Journal Article http://hdl.handle.net/20.500.11937/51092 10.1080/21639159.2016.1207855 Taylor & Francis restricted |
| spellingShingle | Woodside, Arch AbsolutelyBest ham to Pocatello, Idaho, USA: Arrival delay in customer’s order |
| title | AbsolutelyBest ham to Pocatello, Idaho, USA: Arrival delay in customer’s order |
| title_full | AbsolutelyBest ham to Pocatello, Idaho, USA: Arrival delay in customer’s order |
| title_fullStr | AbsolutelyBest ham to Pocatello, Idaho, USA: Arrival delay in customer’s order |
| title_full_unstemmed | AbsolutelyBest ham to Pocatello, Idaho, USA: Arrival delay in customer’s order |
| title_short | AbsolutelyBest ham to Pocatello, Idaho, USA: Arrival delay in customer’s order |
| title_sort | absolutelybest ham to pocatello, idaho, usa: arrival delay in customer’s order |
| url | http://hdl.handle.net/20.500.11937/51092 |