AbsolutelyBest ham to Pocatello, Idaho, USA: Arrival delay in customer’s order
A customer goes online at a firm’s (AbsolutelyBest) website and orders a 9-lb ham to be delivered to their daughter’s home in Pocatello, Idaho, on 29 December. The customer pays extra for two-day delivery service. The ham fails to arrive on the 29 December due date. The customer asks for a credit on...
| Main Author: | |
|---|---|
| Format: | Journal Article |
| Published: |
Taylor & Francis
2016
|
| Online Access: | http://hdl.handle.net/20.500.11937/51092 |
| Summary: | A customer goes online at a firm’s (AbsolutelyBest) website and orders a 9-lb ham to be delivered to their daughter’s home in Pocatello, Idaho, on 29 December. The customer pays extra for two-day delivery service. The ham fails to arrive on the 29 December due date. The customer asks for a credit on service not received. Bad weather hit most of the US on 28 December. What should the firm do? |
|---|