A multifaceted analysis of tourism satisfaction
The objective of this research was to provide empirical evidence that satisfaction with travel and tourism services is the result of satisfaction during various stages of the tourism experience. The Leiper model of the tourism system was used as the theoretical underpinning from which a structural m...
| Main Authors: | , |
|---|---|
| Format: | Journal Article |
| Published: |
SAGE Publications
2008
|
| Online Access: | http://hdl.handle.net/20.500.11937/5039 |
| _version_ | 1848744684263833600 |
|---|---|
| author | Neal, J. Gursoy, D |
| author_facet | Neal, J. Gursoy, D |
| author_sort | Neal, J. |
| building | Curtin Institutional Repository |
| collection | Online Access |
| description | The objective of this research was to provide empirical evidence that satisfaction with travel and tourism services is the result of satisfaction during various stages of the tourism experience. The Leiper model of the tourism system was used as the theoretical underpinning from which a structural model was generated and analyzed. Data were collected via self-reported measure from Virginians who had recently traveled. LISREL-8 was used with the Maximum Likelihood Method of Estimation. The findings indicated that tourists' level of satisfaction or dissatisfaction during various stages of travel affect their overall satisfaction with travel and tourism services. © 2008 Sage Publications. |
| first_indexed | 2025-11-14T06:05:22Z |
| format | Journal Article |
| id | curtin-20.500.11937-5039 |
| institution | Curtin University Malaysia |
| institution_category | Local University |
| last_indexed | 2025-11-14T06:05:22Z |
| publishDate | 2008 |
| publisher | SAGE Publications |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | curtin-20.500.11937-50392017-09-13T14:47:33Z A multifaceted analysis of tourism satisfaction Neal, J. Gursoy, D The objective of this research was to provide empirical evidence that satisfaction with travel and tourism services is the result of satisfaction during various stages of the tourism experience. The Leiper model of the tourism system was used as the theoretical underpinning from which a structural model was generated and analyzed. Data were collected via self-reported measure from Virginians who had recently traveled. LISREL-8 was used with the Maximum Likelihood Method of Estimation. The findings indicated that tourists' level of satisfaction or dissatisfaction during various stages of travel affect their overall satisfaction with travel and tourism services. © 2008 Sage Publications. 2008 Journal Article http://hdl.handle.net/20.500.11937/5039 10.1177/0047287507312434 SAGE Publications restricted |
| spellingShingle | Neal, J. Gursoy, D A multifaceted analysis of tourism satisfaction |
| title | A multifaceted analysis of tourism satisfaction |
| title_full | A multifaceted analysis of tourism satisfaction |
| title_fullStr | A multifaceted analysis of tourism satisfaction |
| title_full_unstemmed | A multifaceted analysis of tourism satisfaction |
| title_short | A multifaceted analysis of tourism satisfaction |
| title_sort | multifaceted analysis of tourism satisfaction |
| url | http://hdl.handle.net/20.500.11937/5039 |