Offshoring business process services and governance control mechanisms: An examination of service providers from India

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Offshoring business process services and governance control mechanisms: An examination of service providers from India

As emerging markets increasingly rely on service businesses through offshore outsourcing, we examine the role of governance control mechanisms in improving performance among business process outsourcing (BPO) service providers in India. Using data collected from 205 emerging market-based BPO service...

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Bibliographic Details
Main Authors:	Jayaraman, V., Narayanan, S., Luo, Yadong, Swaminathan, J.
Format:	Journal Article
Published:	2013
Online Access:	http://hdl.handle.net/20.500.11937/49965

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