Mediating effects of study outcomes on student experience and loyalty: A comparison of home and international students
© 2013 by IGI Global. All rights reserved. This paper aims to examine whether expectations of the student experience have an impact on student loyalty that is mediated by expectations of study outcomes at their university. To achieve this, a 15-minute pen and paper survey was self-administered to a...
| Main Authors: | , , |
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| Format: | Book Chapter |
| Published: |
2013
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| Online Access: | http://hdl.handle.net/20.500.11937/48164 |
| _version_ | 1848758034581422080 |
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| author | Quintal, V. Shanka, Tekle Chuanuwatanakul, P. |
| author_facet | Quintal, V. Shanka, Tekle Chuanuwatanakul, P. |
| author_sort | Quintal, V. |
| building | Curtin Institutional Repository |
| collection | Online Access |
| description | © 2013 by IGI Global. All rights reserved. This paper aims to examine whether expectations of the student experience have an impact on student loyalty that is mediated by expectations of study outcomes at their university. To achieve this, a 15-minute pen and paper survey was self-administered to a convenience sample of students at a major university in Western Australia. The total sample size was 400 students, with 200 students each drawn from the home and international student populations. Findings suggest the university's image and facilities that prepare students for career, personal and academic development were positively related to home student loyalty, while teaching and support services that prepare students for career development were positively related to both home and international students' loyalty. Since the global trend is toward a customeroriented model, universities can remain competitive by providing the 'gestalt' student experience that helps students to achieve their study outcomes and develop loyalty toward their university. |
| first_indexed | 2025-11-14T09:37:34Z |
| format | Book Chapter |
| id | curtin-20.500.11937-48164 |
| institution | Curtin University Malaysia |
| institution_category | Local University |
| last_indexed | 2025-11-14T09:37:34Z |
| publishDate | 2013 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | curtin-20.500.11937-481642017-09-13T14:20:15Z Mediating effects of study outcomes on student experience and loyalty: A comparison of home and international students Quintal, V. Shanka, Tekle Chuanuwatanakul, P. © 2013 by IGI Global. All rights reserved. This paper aims to examine whether expectations of the student experience have an impact on student loyalty that is mediated by expectations of study outcomes at their university. To achieve this, a 15-minute pen and paper survey was self-administered to a convenience sample of students at a major university in Western Australia. The total sample size was 400 students, with 200 students each drawn from the home and international student populations. Findings suggest the university's image and facilities that prepare students for career, personal and academic development were positively related to home student loyalty, while teaching and support services that prepare students for career development were positively related to both home and international students' loyalty. Since the global trend is toward a customeroriented model, universities can remain competitive by providing the 'gestalt' student experience that helps students to achieve their study outcomes and develop loyalty toward their university. 2013 Book Chapter http://hdl.handle.net/20.500.11937/48164 10.4018/978-1-4666-4014-6.ch006 restricted |
| spellingShingle | Quintal, V. Shanka, Tekle Chuanuwatanakul, P. Mediating effects of study outcomes on student experience and loyalty: A comparison of home and international students |
| title | Mediating effects of study outcomes on student experience and loyalty: A comparison of home and international students |
| title_full | Mediating effects of study outcomes on student experience and loyalty: A comparison of home and international students |
| title_fullStr | Mediating effects of study outcomes on student experience and loyalty: A comparison of home and international students |
| title_full_unstemmed | Mediating effects of study outcomes on student experience and loyalty: A comparison of home and international students |
| title_short | Mediating effects of study outcomes on student experience and loyalty: A comparison of home and international students |
| title_sort | mediating effects of study outcomes on student experience and loyalty: a comparison of home and international students |
| url | http://hdl.handle.net/20.500.11937/48164 |