Non-financial benefits of CSR: An empirical study
CSR has been found to positively affect the financial success of firms. However, firm success is multidimensional, reflecting dimensions beyond just the financial. This paper sought to understand the role that CSR plays in affecting non-financial dimensions of firm success. Specifically, a link betw...
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| Format: | Working Paper |
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Curtin University of Technology
2007
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| Online Access: | http://hdl.handle.net/20.500.11937/46490 |
| _version_ | 1848757572683694080 |
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| author | Galbreath, Jeremy |
| author_facet | Galbreath, Jeremy |
| author_sort | Galbreath, Jeremy |
| building | Curtin Institutional Repository |
| collection | Online Access |
| description | CSR has been found to positively affect the financial success of firms. However, firm success is multidimensional, reflecting dimensions beyond just the financial. This paper sought to understand the role that CSR plays in affecting non-financial dimensions of firm success. Specifically, a link between CSR and three important non-financial measurements were studied. The findings are provocative. By studying a heterogeneous sample of firms, the data provided strong support for the hypothesized relationships; namely, CSR was found to lower employee turnover while positively affecting both customer satisfaction and firm reputation. These results confirm theory, in that CSR is as an activity that can help to meet the justice needs of employees while demonstrating equity and signaling positive impressions to external stakeholders |
| first_indexed | 2025-11-14T09:30:14Z |
| format | Working Paper |
| id | curtin-20.500.11937-46490 |
| institution | Curtin University Malaysia |
| institution_category | Local University |
| last_indexed | 2025-11-14T09:30:14Z |
| publishDate | 2007 |
| publisher | Curtin University of Technology |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | curtin-20.500.11937-464902017-01-30T15:27:36Z Non-financial benefits of CSR: An empirical study Galbreath, Jeremy firm success customer satisfaction CSR reputation employee turnover CSR has been found to positively affect the financial success of firms. However, firm success is multidimensional, reflecting dimensions beyond just the financial. This paper sought to understand the role that CSR plays in affecting non-financial dimensions of firm success. Specifically, a link between CSR and three important non-financial measurements were studied. The findings are provocative. By studying a heterogeneous sample of firms, the data provided strong support for the hypothesized relationships; namely, CSR was found to lower employee turnover while positively affecting both customer satisfaction and firm reputation. These results confirm theory, in that CSR is as an activity that can help to meet the justice needs of employees while demonstrating equity and signaling positive impressions to external stakeholders 2007 Working Paper http://hdl.handle.net/20.500.11937/46490 Curtin University of Technology fulltext |
| spellingShingle | firm success customer satisfaction CSR reputation employee turnover Galbreath, Jeremy Non-financial benefits of CSR: An empirical study |
| title | Non-financial benefits of CSR: An empirical study |
| title_full | Non-financial benefits of CSR: An empirical study |
| title_fullStr | Non-financial benefits of CSR: An empirical study |
| title_full_unstemmed | Non-financial benefits of CSR: An empirical study |
| title_short | Non-financial benefits of CSR: An empirical study |
| title_sort | non-financial benefits of csr: an empirical study |
| topic | firm success customer satisfaction CSR reputation employee turnover |
| url | http://hdl.handle.net/20.500.11937/46490 |