Key success factors and information availability in cultural heritage tourism attractions
Operating a successful cultural heritage tourism (CHT) business requires both knowledge of the heritage conservation needs and sound business practice. Using a combination of qualitative and quantitative methods, this study sought to compare the success factors identified by practitioners with the r...
| Main Authors: | , , , , |
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| Format: | Conference Paper |
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University of Technology Sydney
2007
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| Online Access: | http://search.informit.com.au/fullText;dn=535084017235750;res=IELBUS http://hdl.handle.net/20.500.11937/46287 |
| _version_ | 1848757516447514624 |
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| author | Hughes, Michael Carlsen, Jack Peel, V. Pocock, C. Frost, W. |
| author_facet | Hughes, Michael Carlsen, Jack Peel, V. Pocock, C. Frost, W. |
| author_sort | Hughes, Michael |
| building | Curtin Institutional Repository |
| collection | Online Access |
| description | Operating a successful cultural heritage tourism (CHT) business requires both knowledge of the heritage conservation needs and sound business practice. Using a combination of qualitative and quantitative methods, this study sought to compare the success factors identified by practitioners with the research effort apparent in the CHT literature. A list of nine key success factors was devised based on existing literature and CHT practitioner interviews. Success factors included: clear objectives and concepts, financial planning; Marketing and market research; understanding visitor flows and location; effective human resource management; understanding differentiation and tourism life cycle; addressing quality and authenticity; having expertise in conservation and promotion; and effective Interpretation The success factors were used to guide a quantitative thematic analysis of 284 publications relating to CHT. Numbers of documents addressing the nine respective success factors was ascertained. Analysis found the bulk of the literature focused on two of the nine success factors, mainly: concepts, objectives; and quality and authenticity. Although five success factors were business practice focussed, only a small proportion of the literature represented these. The analysis identified a disconnect between the research effort in CHT and the knowledge and skills needs of practitioners. |
| first_indexed | 2025-11-14T09:29:20Z |
| format | Conference Paper |
| id | curtin-20.500.11937-46287 |
| institution | Curtin University Malaysia |
| institution_category | Local University |
| last_indexed | 2025-11-14T09:29:20Z |
| publishDate | 2007 |
| publisher | University of Technology Sydney |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | curtin-20.500.11937-462872017-01-30T15:26:13Z Key success factors and information availability in cultural heritage tourism attractions Hughes, Michael Carlsen, Jack Peel, V. Pocock, C. Frost, W. Operating a successful cultural heritage tourism (CHT) business requires both knowledge of the heritage conservation needs and sound business practice. Using a combination of qualitative and quantitative methods, this study sought to compare the success factors identified by practitioners with the research effort apparent in the CHT literature. A list of nine key success factors was devised based on existing literature and CHT practitioner interviews. Success factors included: clear objectives and concepts, financial planning; Marketing and market research; understanding visitor flows and location; effective human resource management; understanding differentiation and tourism life cycle; addressing quality and authenticity; having expertise in conservation and promotion; and effective Interpretation The success factors were used to guide a quantitative thematic analysis of 284 publications relating to CHT. Numbers of documents addressing the nine respective success factors was ascertained. Analysis found the bulk of the literature focused on two of the nine success factors, mainly: concepts, objectives; and quality and authenticity. Although five success factors were business practice focussed, only a small proportion of the literature represented these. The analysis identified a disconnect between the research effort in CHT and the knowledge and skills needs of practitioners. 2007 Conference Paper http://hdl.handle.net/20.500.11937/46287 http://search.informit.com.au/fullText;dn=535084017235750;res=IELBUS University of Technology Sydney restricted |
| spellingShingle | Hughes, Michael Carlsen, Jack Peel, V. Pocock, C. Frost, W. Key success factors and information availability in cultural heritage tourism attractions |
| title | Key success factors and information availability in cultural heritage tourism attractions |
| title_full | Key success factors and information availability in cultural heritage tourism attractions |
| title_fullStr | Key success factors and information availability in cultural heritage tourism attractions |
| title_full_unstemmed | Key success factors and information availability in cultural heritage tourism attractions |
| title_short | Key success factors and information availability in cultural heritage tourism attractions |
| title_sort | key success factors and information availability in cultural heritage tourism attractions |
| url | http://search.informit.com.au/fullText;dn=535084017235750;res=IELBUS http://hdl.handle.net/20.500.11937/46287 |