Application of the Concept of Multi-phase Experience to Wait Management in Restaurant Services

QR Code

Application of the Concept of Multi-phase Experience to Wait Management in Restaurant Services

The main purpose of this study was to develop wait management strategies for different stages of a dining experience and to test the effects of these strategies on customer satisfaction and their future behavioral intentions (e.g. loyalty and word-of-mouth). The stages included in this study were pr...

Full description

Bibliographic Details
Main Author:	Kim, Jong
Format:	Journal Article
Published:	Routledge 2011
Online Access:	http://hdl.handle.net/20.500.11937/4577

Similar Items

Classification of Asian Complainers in Restaurant Services
by: Kim, Jong, et al.
Published: (2007)

The Effects of Situational and Personal Characteristics on Consumer Complaint Behavior in Restaurant Services
by: Kim, Jong, et al.
Published: (2010)

The Waiting
by: Oehlers, Kirsty
Published: (2017)

The fading affect bias: Examining changes in affect and behavioral intentions in restaurant service failures and recoveries
by: Kim, Jong-Hyeong, et al.
Published: (2014)

Waiting for Unruh
by: Fewster, Christopher J., et al.
Published: (2016)

Material management in themed restaurants: inspiring the experience economy
by: Che Ishak, Farah Adibah, et al.
Published: (2017)

Hospital waiting time : the forgotten premise of healthcare service delivery?
by: Pillay, M. S., et al.
Published: (2011)

The application of regression analysis on users tolerance to prolonged waiting time: the case of KTM Komuter services of Malaysia
by: Bachok, Syahriah, et al.
Published: (2013)

Impact of waiting time on customer satisfaction and loyalty at fast food restaurant in Malaysia / Nur Salsadilla Zainudin & Nur Fatin Amaniena Zulkiflee
by: Zainudin, Nur Salsadilla, et al.
Published: (2018)

Impact of Robot Companions on Customer Experience and Restaurant Service Outcomes in Dining Contexts
by: Ueno, Akiko, et al.
Published: (2024)

Ovarian cancer? Wait for results
by: Azizan, Azha Syahril, et al.
Published: (2010)

Angels waiting for MRU decision
by: Ishak, Fadhli
Published: (2016)

'Booster shots can wait'
by: Tang, Ashley, et al.
Published: (2021)

'Wait your turn to be vaccinated'
by: Ahmad, Razak, et al.
Published: (2021)

Relationship between Restaurant Experiences and Customer Satisfaction – Malaysia Based Chain Restaurants
by: Xie, Tian
Published: (2013)

Using visual interaction to alleviate waiting anxiety in waiting area / Wan Nor Hafidzah Wan Mohd
by: Wan Mohd, Wan Nor Hafidzah
Published: (2015)

Pas : Economic corridors can wait
Published: (2009)

Don't wait! Seek early treatment
by: Roslan, Muhammad Basir
Published: (2021)

Pregnant, breastfeeding women advised to wait
by: New Sarawak Tribune
Published: (2021)

Experts: it is necessary for remain first phase in NRP, Wait till the vaccination rate increased to stop the pandemic
by: Sin Chew Daily
Published: (2021)

Waiting time distributions for clusters of complex molecules
by: Thul, Ruediger, et al.
Published: (2007)

Waiting for the domino effect: interview by Fiona Fleck.
by: Daube, Michael
Published: (2012)

Archers can end medal wait in Turkey
by: The Star,
Published: (2013)

Effectiveness Of Waiting Area For Motorcyclists At Signalized Intersection
by: Abdrabou, Youssef Salaheldin Hegazy
Published: (2022)

Agonising wait for students: many worried that late scholarship news will affect tertiary applications
by: Lazaroo, Suzanne
Published: (2016)

Order Management System For Restaurant (Omsr)
by: Tan, Chee Kin
Published: (2023)

A scenario-based experiment and a field study: A comparative examination for service failure and recovery
by: Kim, Jong-Hyeong, et al.
Published: (2014)

Waiting for Godot : acuan drama absurd Di Malaysia
by: Mohamad Nazri Ahmad,
Published: (2011)

UPM student just can't wait to be a vet
by: Lee, Hui Shen
Published: (2017)

Would Waiting Time Influences Customer Satisfaction Towards Services Patronage A Study Of Lembaga Tabung Haji
by: Abd. Aziz, Sumaiyah
Published: (2004)

Restaurant ordering system using mobile application
by: Nur Hanis, Ihsan
Published: (2011)

Mobile application of popular restaurant in Kuantan, Pahang
by: Nor Sabrina, Barhanuddin
Published: (2018)

WAIT to Curtin : a history of the Western Australian Institute of Technology
by: White, Michael
Published: (1996)

Working and waiting: Homeless drinkers responses to less affordable alcohol
by: Stockwell, Tim, et al.
Published: (2012)

Existence of God: Antithetical Themes in “Dr. Faustus” and “Waiting for Godot”
by: Iftikhar Yousaf, Muhammad, et al.
Published: (2016)

DON’T WAIT TO FIND ORANG-UTANS ONLY IN BOOKS - EXPERT
by: MPRC, Pusat Media & Perhubungan Awam
Published: (2015)

Teacher Communication In Bruneian Secondary Science Classes: Wait-Time
by: S. Dhindsa, Harkirat
Published: (2010)

Restoring restaurant design and layout: towards safer dining out experience
by: Che Ishak, Farah Adibah, et al.
Published: (2024)

A Comparison between the Brand Personality Construct of KFC and Marrybrown: Their Restaurant Concept and Brand Preference
by: Lim, Kuang Long
Published: (2005)

An analysis of consumer behaviour and the concept of brand loyalty and their impact on the growing chained restaurant industry in the UK.
by: Wall, Hannah
Published: (2016)