APA (7th ed.) Citation

Sharma, P., Mathur, R., Dhawan, A., & Kehal, H. (2006). Understanding Consumer Reactions to Offshore Outsourcing of Customer Services. Idea Group Publishing.

Chicago Style (17th ed.) Citation

Sharma, Piyush, R. Mathur, A. Dhawan, and Harbhajan Kehal. Understanding Consumer Reactions to Offshore Outsourcing of Customer Services. Idea Group Publishing, 2006.

MLA (9th ed.) Citation

Sharma, Piyush, et al. Understanding Consumer Reactions to Offshore Outsourcing of Customer Services. Idea Group Publishing, 2006.