Factors affecting inter-organisational information management systems used to coordinate australian food processor chains
It is agreed that good communication systems between organisations increase customer satisfaction and relationship behaviour and are important issues in chain collaboration and competition. However, less is known about the details of how information is used to manage relationships and coordinate cu...
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| Format: | Book Chapter |
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Idea Group Inc.
2007
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| Online Access: | http://hdl.handle.net/20.500.11937/45181 |
| _version_ | 1848757211871838208 |
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| author | Storer, Christine |
| author_facet | Storer, Christine |
| author_sort | Storer, Christine |
| building | Curtin Institutional Repository |
| collection | Online Access |
| description | It is agreed that good communication systems between organisations increase customer satisfaction and relationship behaviour and are important issues in chain collaboration and competition. However, less is known about the details of how information is used to manage relationships and coordinate customers and suppliers in chains. In earlier stages of the research, a dynamic model of inter-organisational information management systems (IOIMS) and relationships was developed. This paper presents an evaluation of this model based on a survey of Australian food processors and a green life industry case study and an evaluation of a revised version of this model. It was found that a strategic oriented IOIMS was positively associated with IOIMS satisfaction that was in turn positively associated with perceived current outcomes (satisfaction with performance, perceived responsiveness and strength of relationship trust). However, (attitudinal) commitment to develop long-term customer/supplier relationships was not significantly associated with the IOIMS, IOIMS satisfaction or current outcomes. Results were moderated by the nature of the business environment - power/dependency, experience and market uncertainty. These findings have been discussed along with implications for management and suggestions for future research |
| first_indexed | 2025-11-14T09:24:30Z |
| format | Book Chapter |
| id | curtin-20.500.11937-45181 |
| institution | Curtin University Malaysia |
| institution_category | Local University |
| last_indexed | 2025-11-14T09:24:30Z |
| publishDate | 2007 |
| publisher | Idea Group Inc. |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | curtin-20.500.11937-451812017-01-30T15:19:10Z Factors affecting inter-organisational information management systems used to coordinate australian food processor chains Storer, Christine Information Systems Business Strategy System Quality Structural Modelling Measuring IS Success Strategic Intelligence IS User Information Satisfaction Interorganizational Systems Tacit Knowledge Marketing Inter-organisational information management systems Communication Systems Human Information Systems Organizational Knowledge Theory testing MIS Design Management Information Systems ? MIS Management Assessment of IS IS Models System Effectiveness Partial least squares graph Response Time IOS IS Performance Executive Intelligence Systems Buyer & seller relationships User Satisfaction It is agreed that good communication systems between organisations increase customer satisfaction and relationship behaviour and are important issues in chain collaboration and competition. However, less is known about the details of how information is used to manage relationships and coordinate customers and suppliers in chains. In earlier stages of the research, a dynamic model of inter-organisational information management systems (IOIMS) and relationships was developed. This paper presents an evaluation of this model based on a survey of Australian food processors and a green life industry case study and an evaluation of a revised version of this model. It was found that a strategic oriented IOIMS was positively associated with IOIMS satisfaction that was in turn positively associated with perceived current outcomes (satisfaction with performance, perceived responsiveness and strength of relationship trust). However, (attitudinal) commitment to develop long-term customer/supplier relationships was not significantly associated with the IOIMS, IOIMS satisfaction or current outcomes. Results were moderated by the nature of the business environment - power/dependency, experience and market uncertainty. These findings have been discussed along with implications for management and suggestions for future research 2007 Book Chapter http://hdl.handle.net/20.500.11937/45181 Idea Group Inc. fulltext |
| spellingShingle | Information Systems Business Strategy System Quality Structural Modelling Measuring IS Success Strategic Intelligence IS User Information Satisfaction Interorganizational Systems Tacit Knowledge Marketing Inter-organisational information management systems Communication Systems Human Information Systems Organizational Knowledge Theory testing MIS Design Management Information Systems ? MIS Management Assessment of IS IS Models System Effectiveness Partial least squares graph Response Time IOS IS Performance Executive Intelligence Systems Buyer & seller relationships User Satisfaction Storer, Christine Factors affecting inter-organisational information management systems used to coordinate australian food processor chains |
| title | Factors affecting inter-organisational information management systems used to coordinate australian food processor chains |
| title_full | Factors affecting inter-organisational information management systems used to coordinate australian food processor chains |
| title_fullStr | Factors affecting inter-organisational information management systems used to coordinate australian food processor chains |
| title_full_unstemmed | Factors affecting inter-organisational information management systems used to coordinate australian food processor chains |
| title_short | Factors affecting inter-organisational information management systems used to coordinate australian food processor chains |
| title_sort | factors affecting inter-organisational information management systems used to coordinate australian food processor chains |
| topic | Information Systems Business Strategy System Quality Structural Modelling Measuring IS Success Strategic Intelligence IS User Information Satisfaction Interorganizational Systems Tacit Knowledge Marketing Inter-organisational information management systems Communication Systems Human Information Systems Organizational Knowledge Theory testing MIS Design Management Information Systems ? MIS Management Assessment of IS IS Models System Effectiveness Partial least squares graph Response Time IOS IS Performance Executive Intelligence Systems Buyer & seller relationships User Satisfaction |
| url | http://hdl.handle.net/20.500.11937/45181 |