20 Years of SERVQUAL: How Service Quality Perceptions have Evolved in the Banking Sector Amid the Storms of E-Commerce

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20 Years of SERVQUAL: How Service Quality Perceptions have Evolved in the Banking Sector Amid the Storms of E-Commerce

Bibliographic Details
Main Authors:	Wong, David, Rexha, Nexhmi
Other Authors:	Andrew Burge Coordinator
Format:	Conference Paper
Published:	Hawaii International Conference on Business 2006
Online Access:	http://hdl.handle.net/20.500.11937/4419

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