20 Years of SERVQUAL: How Service Quality Perceptions have Evolved in the Banking Sector Amid the Storms of E-Commerce
| Main Authors: | , |
|---|---|
| Other Authors: | |
| Format: | Conference Paper |
| Published: |
Hawaii International Conference on Business
2006
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| Online Access: | http://hdl.handle.net/20.500.11937/4419 |
| _version_ | 1848744510481235968 |
|---|---|
| author | Wong, David Rexha, Nexhmi |
| author2 | Andrew Burge Coordinator |
| author_facet | Andrew Burge Coordinator Wong, David Rexha, Nexhmi |
| author_sort | Wong, David |
| building | Curtin Institutional Repository |
| collection | Online Access |
| first_indexed | 2025-11-14T06:02:37Z |
| format | Conference Paper |
| id | curtin-20.500.11937-4419 |
| institution | Curtin University Malaysia |
| institution_category | Local University |
| last_indexed | 2025-11-14T06:02:37Z |
| publishDate | 2006 |
| publisher | Hawaii International Conference on Business |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | curtin-20.500.11937-44192017-01-30T10:38:59Z 20 Years of SERVQUAL: How Service Quality Perceptions have Evolved in the Banking Sector Amid the Storms of E-Commerce Wong, David Rexha, Nexhmi Andrew Burge Coordinator 2006 Conference Paper http://hdl.handle.net/20.500.11937/4419 Hawaii International Conference on Business restricted |
| spellingShingle | Wong, David Rexha, Nexhmi 20 Years of SERVQUAL: How Service Quality Perceptions have Evolved in the Banking Sector Amid the Storms of E-Commerce |
| title | 20 Years of SERVQUAL: How Service Quality Perceptions have Evolved in the Banking Sector Amid the Storms of E-Commerce |
| title_full | 20 Years of SERVQUAL: How Service Quality Perceptions have Evolved in the Banking Sector Amid the Storms of E-Commerce |
| title_fullStr | 20 Years of SERVQUAL: How Service Quality Perceptions have Evolved in the Banking Sector Amid the Storms of E-Commerce |
| title_full_unstemmed | 20 Years of SERVQUAL: How Service Quality Perceptions have Evolved in the Banking Sector Amid the Storms of E-Commerce |
| title_short | 20 Years of SERVQUAL: How Service Quality Perceptions have Evolved in the Banking Sector Amid the Storms of E-Commerce |
| title_sort | 20 years of servqual: how service quality perceptions have evolved in the banking sector amid the storms of e-commerce |
| url | http://hdl.handle.net/20.500.11937/4419 |