APA (7th ed.) Citation

Wong, D., Rexha, N., & Coordinator, A. B. (2006). 20 Years of SERVQUAL: How Service Quality Perceptions have Evolved in the Banking Sector Amid the Storms of E-Commerce. Hawaii International Conference on Business.

Chicago Style (17th ed.) Citation

Wong, David, Nexhmi Rexha, and Andrew Burge Coordinator. 20 Years of SERVQUAL: How Service Quality Perceptions Have Evolved in the Banking Sector Amid the Storms of E-Commerce. Hawaii International Conference on Business, 2006.

MLA (9th ed.) Citation

Wong, David, et al. 20 Years of SERVQUAL: How Service Quality Perceptions Have Evolved in the Banking Sector Amid the Storms of E-Commerce. Hawaii International Conference on Business, 2006.