A multi-phased QFD based optimization approach to sustainable service design

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A multi-phased QFD based optimization approach to sustainable service design

© 2015. Sustainable service design is vital for customer satisfaction and for meeting stakeholders' requirements. However, despite its significance, there appears to be two significant gaps in the literature in service design domain: (i) addressing the sustainability dimensions (social, environ...

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Bibliographic Details
Main Authors:	Chowdhury, M., Quaddus, Mohammed
Format:	Journal Article
Published:	2014
Online Access:	http://hdl.handle.net/20.500.11937/43316

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