APA (7th ed.) Citation

Chi, C., & Gursoy, D. (2009). Employee satisfaction, customer satisfaction, and financial performance: An empirical examination. Pergamon.

Chicago Style (17th ed.) Citation

Chi, C., and D. Gursoy. Employee Satisfaction, Customer Satisfaction, and Financial Performance: An Empirical Examination. Pergamon, 2009.

MLA (9th ed.) Citation

Chi, C., and D. Gursoy. Employee Satisfaction, Customer Satisfaction, and Financial Performance: An Empirical Examination. Pergamon, 2009.

Warning: These citations may not always be 100% accurate.