APA (7th ed.) Citation

Liu, M., Yan, L., Phau, I., Perez, A., & Teah, M. (2016). Integrating Chinese cultural philosophies on the effects of employee friendliness, helpfulness and respectfulness on customer satisfaction. Emerald.

Chicago Style (17th ed.) Citation

Liu, M., L. Yan, Ian Phau, A. Perez, and Min Teah. Integrating Chinese Cultural Philosophies on the Effects of Employee Friendliness, Helpfulness and Respectfulness on Customer Satisfaction. Emerald, 2016.

MLA (9th ed.) Citation

Liu, M., et al. Integrating Chinese Cultural Philosophies on the Effects of Employee Friendliness, Helpfulness and Respectfulness on Customer Satisfaction. Emerald, 2016.