Kim, J., & Jang, S. (2014). The fading affect bias: Examining changes in affect and behavioral intentions in restaurant service failures and recoveries. Pergamon.
Chicago Style (17th ed.) CitationKim, Jong-Hyeong, and S. Jang. The Fading Affect Bias: Examining Changes in Affect and Behavioral Intentions in Restaurant Service Failures and Recoveries. Pergamon, 2014.
MLA (9th ed.) CitationKim, Jong-Hyeong, and S. Jang. The Fading Affect Bias: Examining Changes in Affect and Behavioral Intentions in Restaurant Service Failures and Recoveries. Pergamon, 2014.
Warning: These citations may not always be 100% accurate.