Issues and recommendations in evaluating and managing the benefits of public sector IS/IT outsourcing
Purpose – The main purpose of this paper is threefold: to understand public-sector outsourcing in Australia; to examine the linkage between IS/IT outsourcing and the use of evaluation methodologies; and to identify issues that are critical in evaluating and managing IS/IT outsourcing contracts in pu...
| Main Authors: | , , |
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| Format: | Journal Article |
| Published: |
Emerald
2007
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| Online Access: | http://hdl.handle.net/20.500.11937/39670 |
| _version_ | 1848755653595627520 |
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| author | Lin, Chad Pervan, Graham McDermid, Donald |
| author_facet | Lin, Chad Pervan, Graham McDermid, Donald |
| author_sort | Lin, Chad |
| building | Curtin Institutional Repository |
| collection | Online Access |
| description | Purpose – The main purpose of this paper is threefold: to understand public-sector outsourcing in Australia; to examine the linkage between IS/IT outsourcing and the use of evaluation methodologies; and to identify issues that are critical in evaluating and managing IS/IT outsourcing contracts in public-sector organizations. Design/methodology/approach – A survey of the top 500 Australian organizations and two in-depth case studies of two Australian public-sector organizations were conducted. Findings – Several key issues for IS/IT outsourcing were identified – problems in evaluating outsourcing contracts, embedded contract mentality, ability to manage contracts, and staff transition management. Practical implications – Outsourcing organizations need to implement changes carefully and assess their in-house capabilities. They also need to fully understand and apply the IS/IT investment evaluation and benefits realization processes. In order to reach the magnitude of improvements ascribed to IS/IT outsourcing organizations need to undertake proper risk assessment and effectively manage outsourcing relationships. These all have to be done before and during the vendor/technology selection assessment and contract negotiation process. Originality/value – IS/IT outsourcing in the public sector is particularly under-studied. This study identifies several key issues for organizations undertaking IS/IT outsourcing. Recommendations are provided to assist outsourcing organizations in dealing with these issues. |
| first_indexed | 2025-11-14T08:59:44Z |
| format | Journal Article |
| id | curtin-20.500.11937-39670 |
| institution | Curtin University Malaysia |
| institution_category | Local University |
| last_indexed | 2025-11-14T08:59:44Z |
| publishDate | 2007 |
| publisher | Emerald |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | curtin-20.500.11937-396702017-09-13T15:05:24Z Issues and recommendations in evaluating and managing the benefits of public sector IS/IT outsourcing Lin, Chad Pervan, Graham McDermid, Donald Purpose – The main purpose of this paper is threefold: to understand public-sector outsourcing in Australia; to examine the linkage between IS/IT outsourcing and the use of evaluation methodologies; and to identify issues that are critical in evaluating and managing IS/IT outsourcing contracts in public-sector organizations. Design/methodology/approach – A survey of the top 500 Australian organizations and two in-depth case studies of two Australian public-sector organizations were conducted. Findings – Several key issues for IS/IT outsourcing were identified – problems in evaluating outsourcing contracts, embedded contract mentality, ability to manage contracts, and staff transition management. Practical implications – Outsourcing organizations need to implement changes carefully and assess their in-house capabilities. They also need to fully understand and apply the IS/IT investment evaluation and benefits realization processes. In order to reach the magnitude of improvements ascribed to IS/IT outsourcing organizations need to undertake proper risk assessment and effectively manage outsourcing relationships. These all have to be done before and during the vendor/technology selection assessment and contract negotiation process. Originality/value – IS/IT outsourcing in the public sector is particularly under-studied. This study identifies several key issues for organizations undertaking IS/IT outsourcing. Recommendations are provided to assist outsourcing organizations in dealing with these issues. 2007 Journal Article http://hdl.handle.net/20.500.11937/39670 10.1108/09593840710758068 Emerald restricted |
| spellingShingle | Lin, Chad Pervan, Graham McDermid, Donald Issues and recommendations in evaluating and managing the benefits of public sector IS/IT outsourcing |
| title | Issues and recommendations in evaluating and managing the benefits of public sector IS/IT outsourcing |
| title_full | Issues and recommendations in evaluating and managing the benefits of public sector IS/IT outsourcing |
| title_fullStr | Issues and recommendations in evaluating and managing the benefits of public sector IS/IT outsourcing |
| title_full_unstemmed | Issues and recommendations in evaluating and managing the benefits of public sector IS/IT outsourcing |
| title_short | Issues and recommendations in evaluating and managing the benefits of public sector IS/IT outsourcing |
| title_sort | issues and recommendations in evaluating and managing the benefits of public sector is/it outsourcing |
| url | http://hdl.handle.net/20.500.11937/39670 |