APA (7th ed.) Citation

Alamgir, M., Quaddus, M., & Pillai, R. (2012). Customer Relationship Management Success Model: A Conceptual Framework. ANZAM.

Chicago Style (17th ed.) Citation

Alamgir, Mohammed, Mohammed Quaddus, and Raj Pillai. Customer Relationship Management Success Model: A Conceptual Framework. ANZAM, 2012.

MLA (9th ed.) Citation

Alamgir, Mohammed, et al. Customer Relationship Management Success Model: A Conceptual Framework. ANZAM, 2012.