IS/IT investment and organisational performance in the financial services sector: a credit union case study
This article presents preliminary results of research into the relationship between IS/ITinvestment and organisational performance in the Financial Services Sector (FSS). Thisresults presented in this paper are from the first case in a series of six separate cases withinthe Australian FSS. Case stud...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Conference Paper |
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University of South Australia
2003
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| Online Access: | http://hdl.handle.net/20.500.11937/37744 |
| _version_ | 1848755132309700608 |
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| author | Maimbo, Hilangwa Pervan, Graham |
| author2 | Jo Hanisch |
| author_facet | Jo Hanisch Maimbo, Hilangwa Pervan, Graham |
| author_sort | Maimbo, Hilangwa |
| building | Curtin Institutional Repository |
| collection | Online Access |
| description | This article presents preliminary results of research into the relationship between IS/ITinvestment and organisational performance in the Financial Services Sector (FSS). Thisresults presented in this paper are from the first case in a series of six separate cases withinthe Australian FSS. Case study methodology was used to collect data (from interviews,documents and other sources) in a small sized Credit Union. Preliminary results obtainedthus far indicate support for components of the IS/IT investment model. In addition, resultssuggest the presence of a set of intermediary variables, namely operations, product deliveryand customer service, but more research is needed to further develop and refine the model. Itis hoped that this model will lead to a better understanding of the business value of IS/IT andthe effects of both management practice and Strategic Information Systems Planning on therelationship between IS/IT investment and organisational performance. |
| first_indexed | 2025-11-14T08:51:26Z |
| format | Conference Paper |
| id | curtin-20.500.11937-37744 |
| institution | Curtin University Malaysia |
| institution_category | Local University |
| last_indexed | 2025-11-14T08:51:26Z |
| publishDate | 2003 |
| publisher | University of South Australia |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | curtin-20.500.11937-377442022-10-06T03:34:27Z IS/IT investment and organisational performance in the financial services sector: a credit union case study Maimbo, Hilangwa Pervan, Graham Jo Hanisch Don Falconer Sam Horrocks Mathew Hillier Organisational Performance Information Systems Information Technology Financial Services Sector Investment - Case Study This article presents preliminary results of research into the relationship between IS/ITinvestment and organisational performance in the Financial Services Sector (FSS). Thisresults presented in this paper are from the first case in a series of six separate cases withinthe Australian FSS. Case study methodology was used to collect data (from interviews,documents and other sources) in a small sized Credit Union. Preliminary results obtainedthus far indicate support for components of the IS/IT investment model. In addition, resultssuggest the presence of a set of intermediary variables, namely operations, product deliveryand customer service, but more research is needed to further develop and refine the model. Itis hoped that this model will lead to a better understanding of the business value of IS/IT andthe effects of both management practice and Strategic Information Systems Planning on therelationship between IS/IT investment and organisational performance. 2003 Conference Paper http://hdl.handle.net/20.500.11937/37744 University of South Australia restricted |
| spellingShingle | Organisational Performance Information Systems Information Technology Financial Services Sector Investment - Case Study Maimbo, Hilangwa Pervan, Graham IS/IT investment and organisational performance in the financial services sector: a credit union case study |
| title | IS/IT investment and organisational performance in the financial services sector: a credit union case study |
| title_full | IS/IT investment and organisational performance in the financial services sector: a credit union case study |
| title_fullStr | IS/IT investment and organisational performance in the financial services sector: a credit union case study |
| title_full_unstemmed | IS/IT investment and organisational performance in the financial services sector: a credit union case study |
| title_short | IS/IT investment and organisational performance in the financial services sector: a credit union case study |
| title_sort | is/it investment and organisational performance in the financial services sector: a credit union case study |
| topic | Organisational Performance Information Systems Information Technology Financial Services Sector Investment - Case Study |
| url | http://hdl.handle.net/20.500.11937/37744 |