APA (7th ed.) Citation

Kim, J., & Jang, S. (2016). Factors affecting memorability of service failures: A longitudinal analysis. Emerald Group Publishing Limited.

Chicago Style (17th ed.) Citation

Kim, Jong, and S. Jang. Factors Affecting Memorability of Service Failures: A Longitudinal Analysis. Emerald Group Publishing Limited, 2016.

MLA (9th ed.) Citation

Kim, Jong, and S. Jang. Factors Affecting Memorability of Service Failures: A Longitudinal Analysis. Emerald Group Publishing Limited, 2016.

Warning: These citations may not always be 100% accurate.