Kim, J., & Jang, S. (2014). A scenario-based experiment and a field study: A comparative examination for service failure and recovery. Pergamon.
Chicago Style (17th ed.) CitationKim, Jong-Hyeong, and S. Jang. A Scenario-based Experiment and a Field Study: A Comparative Examination for Service Failure and Recovery. Pergamon, 2014.
MLA (9th ed.) CitationKim, Jong-Hyeong, and S. Jang. A Scenario-based Experiment and a Field Study: A Comparative Examination for Service Failure and Recovery. Pergamon, 2014.
Warning: These citations may not always be 100% accurate.