APA (7th ed.) Citation

Sharma, P., Marshall, R., Reday, P., & Na, W. (2010). Complainers versus non-complainers: A multi-national investigation of individual and situational influences on customer complaint behaviour. Routledge.

Chicago Style (17th ed.) Citation

Sharma, Piyush, R. Marshall, P. Reday, and W. Na. Complainers Versus Non-complainers: A Multi-national Investigation of Individual and Situational Influences on Customer Complaint Behaviour. Routledge, 2010.

MLA (9th ed.) Citation

Sharma, Piyush, et al. Complainers Versus Non-complainers: A Multi-national Investigation of Individual and Situational Influences on Customer Complaint Behaviour. Routledge, 2010.