APA (7th ed.) Citation

Phau, I., & Baird, M. (2008). Complainers versus non-complainers retaliatory responses towards service dissatisfactions. Emerald Group Publishing Limited.

Chicago Style (17th ed.) Citation

Phau, Ian, and Michael Baird. Complainers Versus Non-complainers Retaliatory Responses Towards Service Dissatisfactions. Emerald Group Publishing Limited, 2008.

MLA (9th ed.) Citation

Phau, Ian, and Michael Baird. Complainers Versus Non-complainers Retaliatory Responses Towards Service Dissatisfactions. Emerald Group Publishing Limited, 2008.

Warning: These citations may not always be 100% accurate.