APA (7th ed.) Citation

Faed, A., Hussain, O., & Chang, E. (2014). A methodology to map customer complaints and measure customer satisfaction and loyalty. SpringerLink.

Chicago Style (17th ed.) Citation

Faed, Alireza, Omar Hussain, and Elizabeth Chang. A Methodology to Map Customer Complaints and Measure Customer Satisfaction and Loyalty. SpringerLink, 2014.

MLA (9th ed.) Citation

Faed, Alireza, et al. A Methodology to Map Customer Complaints and Measure Customer Satisfaction and Loyalty. SpringerLink, 2014.