APA (7th ed.) Citation

Phau, I., & Ferguson, G. (2013). Validating the Customer Satisfaction Survey (CSS) Scale in the Australian Fast Food Industry. ANZMAC.

Chicago Style (17th ed.) Citation

Phau, Ian, and Graham Ferguson. Validating the Customer Satisfaction Survey (CSS) Scale in the Australian Fast Food Industry. ANZMAC, 2013.

MLA (9th ed.) Citation

Phau, Ian, and Graham Ferguson. Validating the Customer Satisfaction Survey (CSS) Scale in the Australian Fast Food Industry. ANZMAC, 2013.

Warning: These citations may not always be 100% accurate.