Antecedents of student satisfaction in higher education: the role of identification

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Antecedents of student satisfaction in higher education: the role of identification

The concept of student satisfaction has become a key indicator of service quality used by students, parents, university managers and the media as the higher education market becomes increasingly competitive. The purpose of this research is to investigate the antecedents of student satisfaction and i...

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Bibliographic Details
Main Authors:	Wilkins, S., Butt, Mohsin, Kratochvil, Daniel, Stephens Balakrishnan, Melodena
Format:	Conference Paper
Published:	2014
Online Access:	https://marketing.conference-services.net/programme.asp?conferenceID=4002&action=prog_titles http://hdl.handle.net/20.500.11937/33989

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