APA (7th ed.) Citation

Sharma, P., Mathur, R., & Dhawan, A. (2009). Exploring customer reactions to offshore call centers: Toward a comprehensive conceptualframework. Emerald Group Publishing.

Chicago Style (17th ed.) Citation

Sharma, Piyush, R. Mathur, and A. Dhawan. Exploring Customer Reactions to Offshore Call Centers: Toward a Comprehensive Conceptualframework. Emerald Group Publishing, 2009.

MLA (9th ed.) Citation

Sharma, Piyush, et al. Exploring Customer Reactions to Offshore Call Centers: Toward a Comprehensive Conceptualframework. Emerald Group Publishing, 2009.

Warning: These citations may not always be 100% accurate.