Changing change management: the intranet as catalyst

The nature of corporate change is different now from what it was a decade or more ago. Whereas organisational change was typically an initiative or project, today it tends to be an ongoing process, as organisations strive to keep abreast of turbulent environments. The corporate intranet has emerged...

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Main Authors: Pitt, Leyland, Murgolo-poore, Marie, Dix, Steve
Format: Journal Article
Published: Henry Stewart Publications 2001
Online Access:http://hdl.handle.net/20.500.11937/33683
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author Pitt, Leyland
Murgolo-poore, Marie
Dix, Steve
author_facet Pitt, Leyland
Murgolo-poore, Marie
Dix, Steve
author_sort Pitt, Leyland
building Curtin Institutional Repository
collection Online Access
description The nature of corporate change is different now from what it was a decade or more ago. Whereas organisational change was typically an initiative or project, today it tends to be an ongoing process, as organisations strive to keep abreast of turbulent environments. The corporate intranet has emerged not only as a medium through which to communicate the information needed for the members of organisations to collaborate, but as an instrument for change itself. This paper considers the corporate intranet as catalyst, and briefly reviews the successes of global firms where corporate intranets have both caused and facilitated change. It then introduces I-CAT, a pencil and paper checklist for the assessment of the intranet's effectiveness as a catalyst. Results of a benchmark study are presented, as well as those of I-CAT surveys in a range of organisations, some successful and some less so. The paper concludes by suggesting implications for managers, as well as identifying avenues for further investigation by researchers and consultants.
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publishDate 2001
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spelling curtin-20.500.11937-336832017-09-13T16:07:46Z Changing change management: the intranet as catalyst Pitt, Leyland Murgolo-poore, Marie Dix, Steve The nature of corporate change is different now from what it was a decade or more ago. Whereas organisational change was typically an initiative or project, today it tends to be an ongoing process, as organisations strive to keep abreast of turbulent environments. The corporate intranet has emerged not only as a medium through which to communicate the information needed for the members of organisations to collaborate, but as an instrument for change itself. This paper considers the corporate intranet as catalyst, and briefly reviews the successes of global firms where corporate intranets have both caused and facilitated change. It then introduces I-CAT, a pencil and paper checklist for the assessment of the intranet's effectiveness as a catalyst. Results of a benchmark study are presented, as well as those of I-CAT surveys in a range of organisations, some successful and some less so. The paper concludes by suggesting implications for managers, as well as identifying avenues for further investigation by researchers and consultants. 2001 Journal Article http://hdl.handle.net/20.500.11937/33683 10.1080/714042496 Henry Stewart Publications restricted
spellingShingle Pitt, Leyland
Murgolo-poore, Marie
Dix, Steve
Changing change management: the intranet as catalyst
title Changing change management: the intranet as catalyst
title_full Changing change management: the intranet as catalyst
title_fullStr Changing change management: the intranet as catalyst
title_full_unstemmed Changing change management: the intranet as catalyst
title_short Changing change management: the intranet as catalyst
title_sort changing change management: the intranet as catalyst
url http://hdl.handle.net/20.500.11937/33683