Service supply chain management: research implications from the service-dominant logic
The increasing relevance of the service sector in the majority of the world’s developed economies has motivated scholars to investigate how the performance of global service operations can be increased, in order to maintain competitiveness. While approaches originating from traditional supply chain...
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| Other Authors: | |
| Format: | Conference Paper |
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Deakin University and ANZAM
2011
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| Online Access: | http://hdl.handle.net/20.500.11937/32816 |
| _version_ | 1848753768824307712 |
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| author | Breidbach, C. Reefke, H. Wood, Lincoln |
| author2 | Professor Stuart Orr |
| author_facet | Professor Stuart Orr Breidbach, C. Reefke, H. Wood, Lincoln |
| author_sort | Breidbach, C. |
| building | Curtin Institutional Repository |
| collection | Online Access |
| description | The increasing relevance of the service sector in the majority of the world’s developed economies has motivated scholars to investigate how the performance of global service operations can be increased, in order to maintain competitiveness. While approaches originating from traditional supply chain management initially appeared promising, it is now evident that these approaches are often not applicable to service organisations, and that our understanding of what constitutes a service supply chain is limited and incomplete. This paper addresses these issues, by developing a framework that allows for a clearer distinction between goods dominated supply chains, and service dominated supply chains. By drawing on the service science literature, we then utilise the service-dominant logic to examine the underlying features of both types of supply chains, and present research artefacts that aid researchers and practitioners to better understand the underlying dynamics apparent in supply chain interactions. Drawing from these findings the paper culminates in a set of research implications. |
| first_indexed | 2025-11-14T08:29:46Z |
| format | Conference Paper |
| id | curtin-20.500.11937-32816 |
| institution | Curtin University Malaysia |
| institution_category | Local University |
| last_indexed | 2025-11-14T08:29:46Z |
| publishDate | 2011 |
| publisher | Deakin University and ANZAM |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | curtin-20.500.11937-328162017-03-08T13:18:56Z Service supply chain management: research implications from the service-dominant logic Breidbach, C. Reefke, H. Wood, Lincoln Professor Stuart Orr Supply Chain Management Service-Dominant Logic Value Networks Service Supply Chain The increasing relevance of the service sector in the majority of the world’s developed economies has motivated scholars to investigate how the performance of global service operations can be increased, in order to maintain competitiveness. While approaches originating from traditional supply chain management initially appeared promising, it is now evident that these approaches are often not applicable to service organisations, and that our understanding of what constitutes a service supply chain is limited and incomplete. This paper addresses these issues, by developing a framework that allows for a clearer distinction between goods dominated supply chains, and service dominated supply chains. By drawing on the service science literature, we then utilise the service-dominant logic to examine the underlying features of both types of supply chains, and present research artefacts that aid researchers and practitioners to better understand the underlying dynamics apparent in supply chain interactions. Drawing from these findings the paper culminates in a set of research implications. 2011 Conference Paper http://hdl.handle.net/20.500.11937/32816 Deakin University and ANZAM restricted |
| spellingShingle | Supply Chain Management Service-Dominant Logic Value Networks Service Supply Chain Breidbach, C. Reefke, H. Wood, Lincoln Service supply chain management: research implications from the service-dominant logic |
| title | Service supply chain management: research implications from the service-dominant logic |
| title_full | Service supply chain management: research implications from the service-dominant logic |
| title_fullStr | Service supply chain management: research implications from the service-dominant logic |
| title_full_unstemmed | Service supply chain management: research implications from the service-dominant logic |
| title_short | Service supply chain management: research implications from the service-dominant logic |
| title_sort | service supply chain management: research implications from the service-dominant logic |
| topic | Supply Chain Management Service-Dominant Logic Value Networks Service Supply Chain |
| url | http://hdl.handle.net/20.500.11937/32816 |