The impact of customer oriented boundary spanning behaviours on customer satisfaction and service provider performance

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The impact of customer oriented boundary spanning behaviours on customer satisfaction and service provider performance

Bibliographic Details
Main Authors:	Long, Fiona, Ouschan, Robyn, Ramaseshan, Balasubramanian
Other Authors:	Maree Thyne
Format:	Conference Paper
Published:	University of Otago 2007
Online Access:	http://hdl.handle.net/20.500.11937/32582

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