APA (7th ed.) Citation

Long, F., Ouschan, R., Ramaseshan, B., & Thyne, M. (2007). The impact of customer oriented boundary spanning behaviours on customer satisfaction and service provider performance. University of Otago.

Chicago Style (17th ed.) Citation

Long, Fiona, Robyn Ouschan, Balasubramanian Ramaseshan, and Maree Thyne. The Impact of Customer Oriented Boundary Spanning Behaviours on Customer Satisfaction and Service Provider Performance. University of Otago, 2007.

MLA (9th ed.) Citation

Long, Fiona, et al. The Impact of Customer Oriented Boundary Spanning Behaviours on Customer Satisfaction and Service Provider Performance. University of Otago, 2007.