Designing e-government services: key service attributes and citizen preference structures

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Designing e-government services: key service attributes and citizen preference structures

Advances in Internet technologies have led to the popularity of technology-based self-services, with the design of such services becoming increasingly important. Using technology-based services in the public sector as the setting, we identified the key service attributes driving adoption and use of...

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Bibliographic Details
Main Authors:	Venkatesh, V., Chan, Frank, Thong, J.
Format:	Journal Article
Published:	Elsevier 2011
Subjects:	Web survey Service attributes IT service management and design Conjoint experiment Public management Technology-based self-services
Online Access:	http://hdl.handle.net/20.500.11937/31605

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