APA (7th ed.) Citation

Venkatesh, V., Chan, F., & Thong, J. (2011). Designing e-government services: Key service attributes and citizen preference structures. Elsevier.

Chicago Style (17th ed.) Citation

Venkatesh, V., Frank Chan, and J. Thong. Designing E-government Services: Key Service Attributes and Citizen Preference Structures. Elsevier, 2011.

MLA (9th ed.) Citation

Venkatesh, V., et al. Designing E-government Services: Key Service Attributes and Citizen Preference Structures. Elsevier, 2011.