Using a randomised experiment to test the causal effect of service quality on visitor satisfaction and loyalty in a remote national park

QR Code

Using a randomised experiment to test the causal effect of service quality on visitor satisfaction and loyalty in a remote national park

For parks and protected areas knowledge of visitor expectations and loyalty is limited. Understanding the relationships between service quality, satisfaction and loyalty continues to both intrigue and frustrate researchers and the managers of protected areas. Significantly, past research has focused...

Full description

Bibliographic Details
Main Authors:	Rodger, K., Taplin, Ross, Moore, S.
Format:	Journal Article
Published:	Pergamon 2015
Online Access:	http://hdl.handle.net/20.500.11937/30326

Similar Items

A method for testing the effect of management interventions on the satisfaction and loyalty of national park visitors
by: Taplin, Ross, et al.
Published: (2016)

Developing a better understanding of the complexities of visitor loyalty to Karijini National Park, Western Australia
by: Moore, S., et al.
Published: (2017)

Moving beyond visitor satisfaction to loyalty in nature-based tourism: a review and research agenda
by: Moore, S., et al.
Published: (2014)

The influence of competition on visitor satisfaction and loyalty
by: Taplin, Ross
Published: (2013)

A benchmarking method for visitor management by national park agencies
by: Moore, S., et al.
Published: (2014)

Predicting visitor satisfaction in parks: Comparing the value of personal benefit attainment and service levels in Kakadu National Park, Australia
by: Crilley, G., et al.
Published: (2012)

Re-thinking visitor loyalty at ‘once in a lifetime’ nature-based tourism destinations: Empirical evidence from Purnululu National Park, Australia
by: Pinkus, E., et al.
Published: (2016)

Visitor satisfaction analysis as a tool for park managers: a review and case study
by: Tonge, J., et al.
Published: (2011)

Reconceptualizing overall visitor satisfaction as an average of satisfaction with attributes
by: Taplin, Ross
Published: (2016)

Visitor Satisfaction and Place Attachment in National Parks
by: Smith, L., et al.
Published: (2014)

Visitor's satisfaction of services provided in Bako National Park, Sarawak.
by: Shuib, Ahmad, et al.

Visitor segmentation for a park system using research and managerial judgement
by: Smith, A., et al.
Published: (2014)

Evaluating visitor usage and safety perception experiences in National Forest Parks
by: Zhao, Jing, et al.
Published: (2024)

Visitors’ visiting motivation: Bako National Park, Sarawak
by: Kamria, Thalany, et al.
Published: (2013)

Are there differences in willingness to pay among visitors and non-visitors of Taman Negara National Park?
by: Samdin, Zaiton, et al.
Published: (2010)

Foreign and domestic visitors' perceived satisfaction of the roles of nature guide at Pahang National Park, Malaysia
by: Hashim, Mustakim
Published: (2016)

Visitors perception on eco-guides performance in Bako national park
by: Nurul Atiyah Binti, Rosdi
Published: (2013)

Visitor capacity of Kerachut Beach, Penang National Park, Malaysia
by: Ajuhari, Zamru
Published: (2022)

Evaluating visitor’s preferences of ecotourism and management attributes in Kubah National Park : a choice experiment approach
by: Nor Afiza Abu Bakar,, et al.
Published: (2018)

Visitors’ satisfaction towards service and facilities in Kilim Karst Geoforest Park, Langkawi
by: Sapari, Mohamad Safee, et al.
Published: (2013)

An Evaluation Of Service Quality From Visitors’ Perspectives: The Case Of Niah National Park In Sarawak
by: Abas, Said, et al.
Published: (2013)

An evaluation of service quality from visitors' perspectives: The case of Niah National Park in Sarawak
by: Abas, Said, et al.
Published: (2013)

Visitors' satisfaction with facilities at Ulu Bendul Forest Eco Park
by: Abdul Aziz, Nor Akmar, et al.
Published: (2022)

Visitors preferences on forest conservation and management in Endau-Rompin National Park
by: Matthew, N. K., et al.
Published: (2018)

Visitors' segmentation at Penang National Park using place attachment approach
by: Ibrahim, Nabila Aiza
Published: (2016)

Effects of Intrinsic and Extrinsic Quality Cues and Perceived Risk on Visitors’ Satisfaction and Loyalty
by: Hossain, M.E., et al.
Published: (2015)

Visitors' satisfaction towards facilities at Gunung Lang Recreational Park, Perak
by: Wong, Poh Shyen
Published: (2018)

Visitor’s satisfaction towards the facilities at Pudu Ulu Recreation Park, Cheras
by: Aziz, Noramirah
Published: (2018)

Relationships among corporate website quality, visitor satisfaction and visitor loyalty / Voon Boo Ho and Sandra Rangai Balang
by: Voon, Boo Ho, et al.
Published: (2010)

Competitive importance-performance analysis of an Australian wildlife park
by: Taplin, Ross
Published: (2012)

Visitor’s adaptability toward natural elements and regulations in Penang National Park, Malaysia
by: Rahmi, Novalia, et al.
Published: (2010)

Pilot study on visitors' segmentation at Penang National Park based on place attachment
by: Ibrahim, Nabila Aiza, et al.
Published: (2018)

Chinese students' satisfaction of the study abroad experience
by: Wang, Q., et al.
Published: (2011)

Chinese students' satisfaction of the study abroad experience
by: Wang, Q., et al.
Published: (2009)

Assessing visitors' preferences and willingness to pay for the Malayan Tiger conservation in a Malaysian National Park: A choice experiment method
by: Mzek, Tareq, et al.
Published: (2021)

Visitors’ on-site wildlife viewing experience and becoming Africa in Asia: empirical evidence from Yala National Park, Sri Lanka
by: Ushantha, R.A.C., et al.
Published: (2024)

Perceiving the Demographic Profile and the Perception of the Chinese and Malays Visitors to Pulau Kukup National Park
by: Mohd. Yaman, Maheran, et al.
Published: (2010)

Education Service Experience: From The Aspects Of Students’ Satisfaction And Loyalty.
by: Liew, Kok Keong
Published: (2006)

Cation Service Experience: From The Aspects Of Students’ Satisfaction And Loyalty.
by: Liew, Kok Keong
Published: (2006)

Education Service Experience: From The Aspects Of Students’ Satisfaction And Loyalty
by: Liew, Kok Keong
Published: (2006)