APA (7th ed.) Citation

Sharma, P. (2012). Offshore Outsourcing of Customer Services - Boon or Bane? Emerald Group Publishing Limited.

Chicago Style (17th ed.) Citation

Sharma, Piyush. Offshore Outsourcing of Customer Services - Boon or Bane? Emerald Group Publishing Limited, 2012.

MLA (9th ed.) Citation

Sharma, Piyush. Offshore Outsourcing of Customer Services - Boon or Bane? Emerald Group Publishing Limited, 2012.

Warning: These citations may not always be 100% accurate.