APA (7th ed.) Citation

Lu, L., Gursoy, D., Chi, C., & Xiao, G. (2015). Developing a Consumer Complaining and Recovery Effort Scale. Sage Publications Inc.

Chicago Style (17th ed.) Citation

Lu, L., Dogan Gursoy, C. Chi, and G. Xiao. Developing a Consumer Complaining and Recovery Effort Scale. Sage Publications Inc, 2015.

MLA (9th ed.) Citation

Lu, L., et al. Developing a Consumer Complaining and Recovery Effort Scale. Sage Publications Inc, 2015.