Managing Customer Relationships in Hotel Chains: A Comparison between Guest and Manager Perceptions

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Managing Customer Relationships in Hotel Chains: A Comparison between Guest and Manager Perceptions

Bibliographic Details
Main Authors:	Ramkissoon, Haywantee, Mavondo, F.
Other Authors:	Vince Magnini
Format:	Book Chapter
Published:	Routledge 2016
Online Access:	http://hdl.handle.net/20.500.11937/29034

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