Hsieh, J., Sharma, P., Rai, A., & Parasuraman, A. (2013). Exploring the Zone of Tolerance for Internal Customers in IT-Enabled Call Centers. Sage Publications.
Chicago Style (17th ed.) CitationHsieh, J.P, Piyush Sharma, A. Rai, and A. Parasuraman. Exploring the Zone of Tolerance for Internal Customers in IT-Enabled Call Centers. Sage Publications, 2013.
MLA (9th ed.) CitationHsieh, J.P, et al. Exploring the Zone of Tolerance for Internal Customers in IT-Enabled Call Centers. Sage Publications, 2013.
Warning: These citations may not always be 100% accurate.