APA (7th ed.) Citation

Connell, J., Hannif, Z., & Burgess, J. (2009). Australian call centres: Time to search for a new management model? International Employment Relations Association.

Chicago Style (17th ed.) Citation

Connell, Julia, Z. Hannif, and John Burgess. Australian Call Centres: Time to Search for a New Management Model? International Employment Relations Association, 2009.

MLA (9th ed.) Citation

Connell, Julia, et al. Australian Call Centres: Time to Search for a New Management Model? International Employment Relations Association, 2009.