APA (7th ed.) Citation

Stein, A., & Ramaseshan, B. (2016). Towards the identification of customer experience touch point elements. Pergamon.

Chicago Style (17th ed.) Citation

Stein, A., and Balasubramani Ramaseshan. Towards the Identification of Customer Experience Touch Point Elements. Pergamon, 2016.

MLA (9th ed.) Citation

Stein, A., and Balasubramani Ramaseshan. Towards the Identification of Customer Experience Touch Point Elements. Pergamon, 2016.

Warning: These citations may not always be 100% accurate.