Opportunities and Challenges in Engaging Citizens in the Co-Production of Infrastructure-based Services in Australia
Research and practice have observed a shift towards service-oriented approaches that depend on input from citizens as co-producers of services. Yet in the delivery of public infrastructure the focus is still on managing assets rather than services. Using a Policy Delphi approach, we found that altho...
| Main Authors: | , , |
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| Format: | Journal Article |
| Published: |
Routledge
2015
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| Online Access: | http://hdl.handle.net/20.500.11937/24952 |
| _version_ | 1848751571804880896 |
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| author | Wiewiora, A. Keast, R. Brown, Kerry |
| author_facet | Wiewiora, A. Keast, R. Brown, Kerry |
| author_sort | Wiewiora, A. |
| building | Curtin Institutional Repository |
| collection | Online Access |
| description | Research and practice have observed a shift towards service-oriented approaches that depend on input from citizens as co-producers of services. Yet in the delivery of public infrastructure the focus is still on managing assets rather than services. Using a Policy Delphi approach, we found that although experts advocate service-centric approaches guidelines and policies lack a service-centric perspective. Findings revealed a range of impediments to effective stakeholder involvement. The paper contributes to co-production and new public governance literature and offers directions for public infrastructure decision-makers to support and reconnect disengaged government–citizen relations, and determine ways of understanding optimal service outcomes. |
| first_indexed | 2025-11-14T07:54:51Z |
| format | Journal Article |
| id | curtin-20.500.11937-24952 |
| institution | Curtin University Malaysia |
| institution_category | Local University |
| last_indexed | 2025-11-14T07:54:51Z |
| publishDate | 2015 |
| publisher | Routledge |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | curtin-20.500.11937-249522017-09-13T15:14:32Z Opportunities and Challenges in Engaging Citizens in the Co-Production of Infrastructure-based Services in Australia Wiewiora, A. Keast, R. Brown, Kerry Research and practice have observed a shift towards service-oriented approaches that depend on input from citizens as co-producers of services. Yet in the delivery of public infrastructure the focus is still on managing assets rather than services. Using a Policy Delphi approach, we found that although experts advocate service-centric approaches guidelines and policies lack a service-centric perspective. Findings revealed a range of impediments to effective stakeholder involvement. The paper contributes to co-production and new public governance literature and offers directions for public infrastructure decision-makers to support and reconnect disengaged government–citizen relations, and determine ways of understanding optimal service outcomes. 2015 Journal Article http://hdl.handle.net/20.500.11937/24952 10.1080/14719037.2014.999820 Routledge restricted |
| spellingShingle | Wiewiora, A. Keast, R. Brown, Kerry Opportunities and Challenges in Engaging Citizens in the Co-Production of Infrastructure-based Services in Australia |
| title | Opportunities and Challenges in Engaging Citizens in the Co-Production of Infrastructure-based Services in Australia |
| title_full | Opportunities and Challenges in Engaging Citizens in the Co-Production of Infrastructure-based Services in Australia |
| title_fullStr | Opportunities and Challenges in Engaging Citizens in the Co-Production of Infrastructure-based Services in Australia |
| title_full_unstemmed | Opportunities and Challenges in Engaging Citizens in the Co-Production of Infrastructure-based Services in Australia |
| title_short | Opportunities and Challenges in Engaging Citizens in the Co-Production of Infrastructure-based Services in Australia |
| title_sort | opportunities and challenges in engaging citizens in the co-production of infrastructure-based services in australia |
| url | http://hdl.handle.net/20.500.11937/24952 |