Consumer trust and confidence: Some recent ideas in the literature
This paper reflects on two recent debates in the consumer literature on trust that have implications for consumer relations in the water industry. The first concerns an important yet seldom made distinction between trust and confidence. The second concerns when and how trust is related to acceptance...
| Main Authors: | , , , , |
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| Format: | Book |
| Published: |
2008
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| Online Access: | http://hdl.handle.net/20.500.11937/23875 |
| _version_ | 1848751273448308736 |
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| author | Fife-Schaw, C. Barnett, J. Chenoweth, J. Morrison, Greg Lundéhn, C. |
| author_facet | Fife-Schaw, C. Barnett, J. Chenoweth, J. Morrison, Greg Lundéhn, C. |
| author_sort | Fife-Schaw, C. |
| building | Curtin Institutional Repository |
| collection | Online Access |
| description | This paper reflects on two recent debates in the consumer literature on trust that have implications for consumer relations in the water industry. The first concerns an important yet seldom made distinction between trust and confidence. The second concerns when and how trust is related to acceptance of, for example, new tariffs or new technologies, and it challenges the conventional view that trust is usually a precursor of acceptance. New conceptual models addressing these debates are described and their implications for future water-related consumer research are discussed as are potential implications for industry relationships with consumers. © IWA Publishing 2008. |
| first_indexed | 2025-11-14T07:50:06Z |
| format | Book |
| id | curtin-20.500.11937-23875 |
| institution | Curtin University Malaysia |
| institution_category | Local University |
| last_indexed | 2025-11-14T07:50:06Z |
| publishDate | 2008 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | curtin-20.500.11937-238752018-03-29T09:06:48Z Consumer trust and confidence: Some recent ideas in the literature Fife-Schaw, C. Barnett, J. Chenoweth, J. Morrison, Greg Lundéhn, C. This paper reflects on two recent debates in the consumer literature on trust that have implications for consumer relations in the water industry. The first concerns an important yet seldom made distinction between trust and confidence. The second concerns when and how trust is related to acceptance of, for example, new tariffs or new technologies, and it challenges the conventional view that trust is usually a precursor of acceptance. New conceptual models addressing these debates are described and their implications for future water-related consumer research are discussed as are potential implications for industry relationships with consumers. © IWA Publishing 2008. 2008 Book http://hdl.handle.net/20.500.11937/23875 10.2166/ws.2008.035 restricted |
| spellingShingle | Fife-Schaw, C. Barnett, J. Chenoweth, J. Morrison, Greg Lundéhn, C. Consumer trust and confidence: Some recent ideas in the literature |
| title | Consumer trust and confidence: Some recent ideas in the literature |
| title_full | Consumer trust and confidence: Some recent ideas in the literature |
| title_fullStr | Consumer trust and confidence: Some recent ideas in the literature |
| title_full_unstemmed | Consumer trust and confidence: Some recent ideas in the literature |
| title_short | Consumer trust and confidence: Some recent ideas in the literature |
| title_sort | consumer trust and confidence: some recent ideas in the literature |
| url | http://hdl.handle.net/20.500.11937/23875 |