APA (7th ed.) Citation

Batt, P., & Hakansson, H. (2001). Why dissatisfied customers still desire long-term relationships. Norwegian Institute of Management.

Chicago Style (17th ed.) Citation

Batt, Peter, and H. Hakansson. Why Dissatisfied Customers Still Desire Long-term Relationships. Norwegian Institute of Management, 2001.

MLA (9th ed.) Citation

Batt, Peter, and H. Hakansson. Why Dissatisfied Customers Still Desire Long-term Relationships. Norwegian Institute of Management, 2001.

Warning: These citations may not always be 100% accurate.