Order fulfilment process for a large online retail in Singapore
Changes in customer shopping habits (e.g., using internet and mobile devices for shopping products and services) have created new channels for retailing and this development of new channels have made traditional retailers to relook at their operations and to offer their products and services through...
| Main Authors: | , |
|---|---|
| Format: | Journal Article |
| Published: |
Inderscience Publishers
2015
|
| Online Access: | http://www.inderscience.com/ http://hdl.handle.net/20.500.11937/23426 |
| _version_ | 1848751147934810112 |
|---|---|
| author | Tan, Wee Kwan Mitra, S. |
| author_facet | Tan, Wee Kwan Mitra, S. |
| author_sort | Tan, Wee Kwan |
| building | Curtin Institutional Repository |
| collection | Online Access |
| description | Changes in customer shopping habits (e.g., using internet and mobile devices for shopping products and services) have created new channels for retailing and this development of new channels have made traditional retailers to relook at their operations and to offer their products and services through these new channels. The success of many online retailers such as Amazon.com has led to loss in market shares for traditional retailers. To cater to the changes in customer behaviour and to hedge against risk of losing market share to pure play online retailers, traditional retailers are looking at multi-channel retailing options, where customers can buy products and services through a wide range of channels depending on their needs. This paper examines different order fulfilment models that are used by many of the multi-channel retailers by considering the key resources, input and outputs required. And finally, it describes a costing model that can help to determine if the company need additional resources and the volume of orders required to break even. |
| first_indexed | 2025-11-14T07:48:07Z |
| format | Journal Article |
| id | curtin-20.500.11937-23426 |
| institution | Curtin University Malaysia |
| institution_category | Local University |
| last_indexed | 2025-11-14T07:48:07Z |
| publishDate | 2015 |
| publisher | Inderscience Publishers |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | curtin-20.500.11937-234262017-09-13T13:59:02Z Order fulfilment process for a large online retail in Singapore Tan, Wee Kwan Mitra, S. Changes in customer shopping habits (e.g., using internet and mobile devices for shopping products and services) have created new channels for retailing and this development of new channels have made traditional retailers to relook at their operations and to offer their products and services through these new channels. The success of many online retailers such as Amazon.com has led to loss in market shares for traditional retailers. To cater to the changes in customer behaviour and to hedge against risk of losing market share to pure play online retailers, traditional retailers are looking at multi-channel retailing options, where customers can buy products and services through a wide range of channels depending on their needs. This paper examines different order fulfilment models that are used by many of the multi-channel retailers by considering the key resources, input and outputs required. And finally, it describes a costing model that can help to determine if the company need additional resources and the volume of orders required to break even. 2015 Journal Article http://hdl.handle.net/20.500.11937/23426 10.1504/IJAL.2015.074319 http://www.inderscience.com/ Inderscience Publishers restricted |
| spellingShingle | Tan, Wee Kwan Mitra, S. Order fulfilment process for a large online retail in Singapore |
| title | Order fulfilment process for a large online retail in Singapore |
| title_full | Order fulfilment process for a large online retail in Singapore |
| title_fullStr | Order fulfilment process for a large online retail in Singapore |
| title_full_unstemmed | Order fulfilment process for a large online retail in Singapore |
| title_short | Order fulfilment process for a large online retail in Singapore |
| title_sort | order fulfilment process for a large online retail in singapore |
| url | http://www.inderscience.com/ http://hdl.handle.net/20.500.11937/23426 |